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Chapter 9 includes information that helps build important competencies in conflict resolution. Read the Chapter and then view the video of William Ury, negotiator, mediator and co-founder of Harvard’s Negotiation Project. The transcript is also available William Ury.pdfWilliam Ury.pdf – Alternative FormatsAfter watching the video or reading the transcript, share your thoughts. What ideas from our text, especially Chapter 9, can you relate to Ury’s talk?Watch VideoVideo URL http://youtu.be/t-Gj-wBCClY