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Fred should have conducted a needs analysis to see what skills the non-management staff requires. The value of the different training options depends on what needs Fred’s employees have and the degree to which those needs can be addressed by the same training approach. It is quite likely that many of the employees already have some of the basic skills, and if true, some training could be focused on more advanced training. Fred could have conducted a needs analysis to determine what type of training would be most useful for each of the non-management employees. Fred could have contacted others who have gone through training with the other vendors. Chapter two discussed many things the training manager could do to insure a vendor was appropriate for the company’s needs. It is difficult to say. It might be reasonably successful if many of the non-management employees were not very skilled in customer service. It could also have been a complete failure if the training was on topics and skills already possessed by the trainees. Or it may be somewhere in between depending on the level of skills possessed by non-management employees.1. Do you agree with Fred’s choice? Why?2. What else could Fred have done before choosing a training package?3. If training went ahead as indicated above how successful do you think it would be?