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Read the article to answer questions (each question should be answered in 3-6 sentences)1. Consider various need theories. What are Pamela Jones’ underlying needs that motivated her? What is the basis for your answer?2. Given the comments that Jones received from her first year trainers, what would she realistically expect after finishing her training? What did she get? Using expectancy theory, explain why the situation would not be motivating for her. 3. Burns was given extra work and told it was priority work, and he did it well. However, he was punished for not doing his other work. Analyze this situation according to reinforcement theory. What type of behavior would you expect from Burns in this situation, and why? 4. Pamela Jones was going to be transferred to another position in a branch about 100 miles from Vancouver. Do you think it is only her husband’s work that makes her reluctant to take this position? What other motivational elements could be influencing her attitude toward whether to accept the new position? What could the company have done to motivate her to want to take the job?5. Considering what you know about each member of the group, what type(s) of conflict would you expect to exist in this group? How would the group’s productivity likely be affected? 6. What stage of development does this group seem to be in? 7. Keeping in mind issues discussed in this chapter, what would you, as team leader, do now?

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